Most IT companies hide their pricing behind a sales call. We don't. Here's how our flat monthly plans work, what's in each one, and roughly what you should expect to pay.
Every plan is a flat fee per user, per month. No hourly billing, no ticket surcharges, and no surprise invoices when something goes wrong.
Prices shown are typical starting points for North Georgia businesses. Your firm quote comes after a free assessment, because a 12-person dental office and a 40-person manufacturer need genuinely different things.
No asterisks and no "call for details." Here's the full comparison.
| Feature | Essentials | Complete | Compliance |
|---|---|---|---|
| Support | |||
| Unlimited remote helpdesk | Business hours | 24/7 | 24/7 priority |
| On-site support | Hourly | Included, scheduled | Included, priority |
| Emergency escalation | |||
| Monitoring & maintenance | |||
| 24/7 system monitoring | |||
| Patch management | |||
| Server & network management | |||
| Security | |||
| Managed endpoint protection | |||
| Email security & DNS filtering | |||
| Multi-factor authentication rollout | Add-on | ||
| Security awareness training | Included, plus phishing sims | ||
| Backup & recovery | |||
| Workstation cloud backup | |||
| Server BDR with failover | |||
| Tested restore schedule | Annual | Quarterly | Monthly |
| Strategy & compliance | |||
| vCIO strategy reviews | Quarterly | Monthly, named vCIO | |
| Technology roadmap & budgeting | |||
| HIPAA / PCI control mapping | |||
| Cyber-insurance questionnaire support | Basic | ||
A managed plan isn't the right answer for everyone. These options are.
Because people, not machines, are what your business actually runs on. Most employees now use a laptop, a phone, and sometimes a desktop. Per-user pricing means you're never penalized for giving someone a second device, and your bill is predictable as you hire.
Anyone with a login who needs support: full-time and part-time staff, and contractors who use your systems. Shared devices like a reception kiosk or a warehouse terminal are covered without counting as a user.
No. Documenting your environment, deploying our tooling, and fixing the urgent issues we find during onboarding are part of the plan. If onboarding turns up a major project (say, a failing server that needs replacing), we quote that separately and you decide.
You hear about it before the work starts, never after. We'll tell you what it is, what it costs, and whether it can wait. That's the whole point of a flat plan: the surprises should be ours to absorb, not yours to discover on an invoice.
Month-to-month is available on Essentials, and longer terms come with better rates on the larger plans. We'll lay out the options honestly during your assessment and recommend the one that fits, not the one that locks you in longest.
Yes, in either direction, at any renewal. Plenty of clients start on Essentials and move up to Complete once they see the value, and some move to Compliance when they take on a regulated client or buy cyber insurance.
Our management, monitoring, and security tooling is included. Third-party licenses you own (Microsoft 365, line-of-business apps) and physical hardware are billed at cost, and we'll always tell you when a cheaper licensing path exists.
A short assessment lets us quote your actual environment. Fifteen minutes, no obligation, and you'll leave knowing what good IT should cost you.
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